ITIL Online Certification Training

Viswa Online Trainings is one of the world’s leading online IT training providers. We deliver a comprehensive catalog of courses and online training for freshers and working professionals to help them achieve their career goals and experience our best services.

4627 Reviews 4.9

Learners : 1080

Duration :  30 Days

About Course

Our ITIL (Information Technology Infrastructure Library) Online Training is a framework designed to standardize the selection, planning, delivery, maintenance, and overall lifecycle of IT services within a business. The goal is to improve efficiency and achieve predictable service delivery. The ITIL framework enables IT administrators to be business service partners, rather than just back-end support. ITIL guidelines and best practices align IT department actions and expenses to business needs and change them as the business grows or shifts direction.

ITIL Training Course Syllabus

✔ What is ITIL?
✔ History of ITIL?
✔ The concept of a service
✔ Services and service management
✔ Outcomes and outputs
✔ Costs and risks
✔ Utility, warranty, and value
✔ Organizations
✔ Consumers, customers, and users
✔ Sponsors
✔ Service offerings
✔ Service relationship management
✔ Service provision
✔ Service Consumption
✔ Service management practices and processes
✔ Exercise 1: Basic concepts of service relationship management

✔ Organizations and people
✔ Information and technology
✔ Partners and suppliers
✔ Value streams and processes
✔ Exercise 2: Understanding the four dimensions of service management

✔ Understanding and using the guiding principles
✔ Focus on value
✔ Start where you are
✔ Progress iteratively with feedback
✔ Collaborate and promote visibility
✔ Think and work holistically
✔ Keep it simple and practical
✔ Optimize and automate
✔ Exercise 3: Understanding the guiding principles of service management

The service value system
The service value chain
Service value chain activities

  • Plan
    • Purpose
    • Inputs and outputs
  • Improve
    • Purpose
    • Inputs and outputs
  • Engage
    • Purpose
    • Inputs and outputs
  • Design and transition
    • Purpose
    • Inputs and outputs
  • Obtain and build
    • Purpose
    • Inputs and outputs
  • Deliver and support
    • Purpose
    • Inputs and outputs

Exercise 4: Service value system and service value chain

✔ The general management practices
✔ Continual improvement
✔ The continual improvement model
✔ Information security management
✔ Relationship management
✔ Supplier management
✔ Exercise 5: The continual improvement register

✔ Service management practices
✔ Service level management
✔ Availability management
✔ Availability
✔ Capacity and performance management
✔ Service continuity management
✔ IT asset management
✔ IT asset
✔ Service configuration management
✔ Configuration item
✔ Change control
✔ Change
✔ Release management
✔ Monitoring and event management
✔ Event
✔ Incident management
✔ Incident
✔ Problem management
✔ Problem
✔ Known error
✔ Service request management
✔ The service desk
✔ The technical management practices
✔ Deployment management
✔ Exercise 6: Overall review

Live Instructor Based Training With Software
Lifetime access and 24×7 support
Certification Oriented content
Hands-On complete Real-time training
Get a certificate on course completion
Flexible Schedules
Live Recorded Videos Access
Study Material Provided

ITIL Training - Upcoming Batches

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Live Virtual Training

  • Schedule your sessions at your comfortable timings.
  • Instructor-led training, Real-time projects
  • Certification Guidance.

Self-Paced Learning

  • Complete set of live-online training sessions recorded videos.
  • Learn technology at your own pace.
  • Get access for lifetime.

Corporate Training

  • Learn As A Full Day Schedule With Discussions, Exercises,
  • Practical Use Cases
  • Design Your Own Syllabus Based
For Business

ITIL Training FAQ'S

Information Technology Infrastructure Library (ITIL) is a collection of comprehensive practices for IT Service Management (ITSM), which focuses on IT services alignment with the requirements of business needs.

It helps businesses to achieve their mission with the best way to plan, manage, and deliver.

Our Page: VISWA Online Trainings

  • Service Strategy
  • Service design
  • Service Transition
  • Service operation
  • Continual service improvement.

  • Powerful alignment between the business and IT
  • Improves customer satisfaction and service delivery
  • Improved utilization of resources by lowering costs
  • Comprehensive visibility of IT costs and assets
  • Better administration of business risk and service disruption
  • Supports constant business change for a stable service environment.

  • Increased first-call resolution
  • Improved tracking of service quality
  • Improved recognition of trends and incidents
  • Improved employee satisfaction
  • Skill-based support
  • Rapid restoration of service
  • Improved incident response time
  • Quick service restoration.

Workflow and procedures diagrams.


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Today is the last class for online RPA course i am thankful to Chaitanya sir for such a great training and I thank to admin team
Bodicherla Jagadeeswar
Bodicherla Jagadeeswar
Recently completed online Microsoft Intune training course By "Rajendra Prasad" and I recommend VISWA Online Trainings for this course and also thank you admin team
Penchalakumar Ganji
Penchalakumar Ganji
Best institute for Linux, AWS online course by Musab sir. I thank Chaitanya sir for arranging our classes
Konduru Akhil
Konduru Akhil
Hi, Overall training classes are very good.All the instructions are kind and patient.I look forward to take more classes from Viswa online trainings.
Eswar Tech
Eswar Tech
I enroll for aws solution architecture course. It was great learning with viswa technologies. Thanks team.
Manikanta Goud
Manikanta Goud
I am really satisfied. Best training institute. Thanks Chaitu
S Rambabu 6228
S Rambabu 6228
Best online training institute. I have more experience with java srinath trainer.
gaddam Manojkumar
gaddam Manojkumar
They have a professional approach by their trainer and support team. Personally, I liked the instructor's way of teaching and also helping us if we have any doubts after the class.
Ramesh Metta
Ramesh Metta
They have teachers with strong expertise. The AWS course i have taken was good and had full support from team.

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