ITIL (Information Technology Infrastructure Library) Certification Training

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4627 Reviews 4.9

Learners : 1080

Duration :  30 Days

About Course

The framework used in our ITIL (Information Technology Infrastructure Library) online training is intended to standardize the choice, planning, provision, upkeep, and overall lifecycle of IT services inside a firm. Enhancing efficiency and achieving predictable service delivery are the objectives. Instead of only providing back-end assistance, the ITIL architecture empowers IT administrators to be business service partners. ITIL’s best practices and guidelines adjust when the business expands or changes its focus to match IT department expenditures and activities with those demands.

ITIL Training Course Syllabus

Module 1: Basic concepts of service management

✔ What is ITIL?
✔ History of ITIL?
✔ The concept of a service
✔ Services and service management
✔ Outcomes and outputs
✔ Costs and risks
✔ Utility, warranty, and value
✔ Organizations
✔ Consumers, customers, and users
✔ Sponsors
✔ Service offerings
✔ Service relationship management
✔ Service provision
✔ Service Consumption
✔ Service management practices and processes
✔ Exercise 1: Basic concepts of service relationship management

Module 2: The four dimensions of service management

✔ Organizations and people
✔ Information and technology
✔ Partners and suppliers
✔ Value streams and processes
✔ Exercise 2: Understanding the four dimensions of service management

Module 3: Guiding principles of service management

✔ Understanding and using the guiding principles
✔ Focus on value
✔ Start where you are
✔ Progress iteratively with feedback
✔ Collaborate and promote visibility
✔ Think and work holistically
✔ Keep it simple and practical
✔ Optimize and automate
✔ Exercise 3: Understanding the guiding principles of service management

Module 4: The service value system and service value chain

The service value system
The service value chain
Service value chain activities

  • Plan
    • Purpose
    • Inputs and outputs
  • Improve
    • Purpose
    • Inputs and outputs
  • Engage
    • Purpose
    • Inputs and outputs
  • Design and transition
    • Purpose
    • Inputs and outputs
  • Obtain and build
    • Purpose
    • Inputs and outputs
  • Deliver and support
    • Purpose
    • Inputs and outputs

Exercise 4: Service value system and service value chain

Module 5: General management practices

✔ The general management practices
✔ Continual improvement
✔ The continual improvement model
✔ Information security management
✔ Relationship management
✔ Supplier management
✔ Exercise 5: The continual improvement register

Module 6: Service and technical management practices

✔ Service management practices
✔ Service level management
✔ Availability management
✔ Availability
✔ Capacity and performance management
✔ Service continuity management
✔ IT asset management
✔ IT asset
✔ Service configuration management
✔ Configuration item
✔ Change control
✔ Change
✔ Release management
✔ Monitoring and event management
✔ Event
✔ Incident management
✔ Incident
✔ Problem management
✔ Problem
✔ Known error
✔ Service request management
✔ The service desk
✔ The technical management practices
✔ Deployment management
✔ Exercise 6: Overall review

Practice Exam I

Practice Exam II

ITIL 4 Foundation Certification exam

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Get a certificate on course completion
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Study Material Provided

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Live Virtual Training

  • Schedule your sessions at your comfortable timings.
  • Instructor-led training, Real-time projects
  • Certification Guidance.

Self-Paced Learning

  • Complete set of live-online training sessions recorded videos.
  • Learn technology at your own pace.
  • Get access for lifetime.

Corporate Training

  • Learn As A Full Day Schedule With Discussions, Exercises,
  • Practical Use Cases
  • Design Your Own Syllabus Based
For Business

ITIL Training FAQ'S

What is ITIL?

The Information Technology Infrastructure Library (ITIL) is a group of comprehensive ITSM (IT Service Management) practices that focuses on matching the needs of business operations with IT services.

Businesses can accomplish their goals by using the finest methods for planning, managing, and delivering.

By learning through VISWA Online Trainings, advance in your job.

ITIL V3 framework consists of which processes?

  • Service Strategy
  • Service design
  • Service Transition
  • Service operation
  • Continual service improvement.

Explain the benefits of ITIL?

  • Powerful alignment between the business and IT
  • Improves customer satisfaction and service delivery
  • Improved utilization of resources by lowering costs
  • Comprehensive visibility of IT costs and assets
  • Better administration of business risk and service disruption
  • Supports constant business change for a stable service environment.

What are the benefits of implementing an ITIL service desk?

  • Increased first-call resolution
  • Improved tracking of service quality
  • Improved recognition of trends and incidents
  • Improved employee satisfaction
  • Skill-based support
  • Rapid restoration of service
  • Improved incident response time
  • Quick service restoration.

What processes are utilized by the Service Desk?

Workflow and procedures diagrams.


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Tarunasree Gowra
Tarunasree Gowra
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Tejaswini Kommu
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Gopanaboina Mounika
Gopanaboina Mounika
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Jyothi Gutlapalli
Jyothi Gutlapalli
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Chaitu Viswa
Chaitu Viswa
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