ITIL (Information Technology Infrastructure Library) Certification Training
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Learners : 1080
About Course
The framework used in our ITIL (Information Technology Infrastructure Library) online training is intended to standardize the choice, planning, provision, upkeep, and overall lifecycle of IT services inside a firm. Enhancing efficiency and achieving predictable service delivery are the objectives. Instead of only providing back-end assistance, the ITIL architecture empowers IT administrators to be business service partners. ITIL’s best practices and guidelines adjust when the business expands or changes its focus to match IT department expenditures and activities with those demands.
ITIL Training Course Syllabus
✔ What is ITIL?
✔ History of ITIL?
✔ The concept of a service
✔ Services and service management
✔ Outcomes and outputs
✔ Costs and risks
✔ Utility, warranty, and value
✔ Organizations
✔ Consumers, customers, and users
✔ Sponsors
✔ Service offerings
✔ Service relationship management
✔ Service provision
✔ Service Consumption
✔ Service management practices and processes
✔ Exercise 1: Basic concepts of service relationship management
✔ Organizations and people
✔ Information and technology
✔ Partners and suppliers
✔ Value streams and processes
✔ Exercise 2: Understanding the four dimensions of service management
✔ Understanding and using the guiding principles
✔ Focus on value
✔ Start where you are
✔ Progress iteratively with feedback
✔ Collaborate and promote visibility
✔ Think and work holistically
✔ Keep it simple and practical
✔ Optimize and automate
✔ Exercise 3: Understanding the guiding principles of service management
The service value system
The service value chain
Service value chain activities
- Plan
- Purpose
- Inputs and outputs
- Improve
- Purpose
- Inputs and outputs
- Engage
- Purpose
- Inputs and outputs
- Design and transition
- Purpose
- Inputs and outputs
- Obtain and build
- Purpose
- Inputs and outputs
- Deliver and support
- Purpose
- Inputs and outputs
Exercise 4: Service value system and service value chain
✔ The general management practices
✔ Continual improvement
✔ The continual improvement model
✔ Information security management
✔ Relationship management
✔ Supplier management
✔ Exercise 5: The continual improvement register
✔ Service management practices
✔ Service level management
✔ Availability management
✔ Availability
✔ Capacity and performance management
✔ Service continuity management
✔ IT asset management
✔ IT asset
✔ Service configuration management
✔ Configuration item
✔ Change control
✔ Change
✔ Release management
✔ Monitoring and event management
✔ Event
✔ Incident management
✔ Incident
✔ Problem management
✔ Problem
✔ Known error
✔ Service request management
✔ The service desk
✔ The technical management practices
✔ Deployment management
✔ Exercise 6: Overall review
| Live Instructor Based Training With Software |
| Lifetime access and 24×7 support |
| Certification Oriented content |
| Hands-On complete Real-time training |
| Get a certificate on course completion |
| Flexible Schedules |
| Live Recorded Videos Access |
| Study Material Provided |
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Live Virtual Training
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Instructor-led training, Real-time projects
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Certification Guidance.
Self-Paced Learning
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Complete set of live-online training sessions recorded videos.
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Corporate Training
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Learn As A Full Day Schedule With Discussions, Exercises,
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Practical Use Cases
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Design Your Own Syllabus Based
ITIL Training FAQ'S
The Information Technology Infrastructure Library (ITIL) is a group of comprehensive ITSM (IT Service Management) practices that focuses on matching the needs of business operations with IT services.
Businesses can accomplish their goals by using the finest methods for planning, managing, and delivering.
By learning through VISWA Online Trainings, advance in your job.
- Service Strategy
- Service design
- Service Transition
- Service operation
- Continual service improvement.
- Powerful alignment between the business and IT
- Improves customer satisfaction and service delivery
- Improved utilization of resources by lowering costs
- Comprehensive visibility of IT costs and assets
- Better administration of business risk and service disruption
- Supports constant business change for a stable service environment.
- Increased first-call resolution
- Improved tracking of service quality
- Improved recognition of trends and incidents
- Improved employee satisfaction
- Skill-based support
- Rapid restoration of service
- Improved incident response time
- Quick service restoration.
Workflow and procedures diagrams.
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