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ITIL Online Certification Training
Viswa Online Trainings is one of the world’s leading online IT training providers. We deliver a comprehensive catalog of courses and online training for freshers and working professionals to help them achieve their career goals and experience our best services.
Learners : 1080
About Course
Our ITIL (Information Technology Infrastructure Library) Online Training is a framework designed to standardize the selection, planning, delivery, maintenance, and overall lifecycle of IT services within a business. The goal is to improve efficiency and achieve predictable service delivery. The ITIL framework enables IT administrators to be business service partners, rather than just back-end support. ITIL guidelines and best practices align IT department actions and expenses to business needs and change them as the business grows or shifts direction.
ITIL Training Course Syllabus
✔ What is ITIL?
✔ History of ITIL?
✔ The concept of a service
✔ Services and service management
✔ Outcomes and outputs
✔ Costs and risks
✔ Utility, warranty, and value
✔ Organizations
✔ Consumers, customers, and users
✔ Sponsors
✔ Service offerings
✔ Service relationship management
✔ Service provision
✔ Service Consumption
✔ Service management practices and processes
✔ Exercise 1: Basic concepts of service relationship management
✔ Organizations and people
✔ Information and technology
✔ Partners and suppliers
✔ Value streams and processes
✔ Exercise 2: Understanding the four dimensions of service management
✔ Understanding and using the guiding principles
✔ Focus on value
✔ Start where you are
✔ Progress iteratively with feedback
✔ Collaborate and promote visibility
✔ Think and work holistically
✔ Keep it simple and practical
✔ Optimize and automate
✔ Exercise 3: Understanding the guiding principles of service management
The service value system
The service value chain
Service value chain activities
- Plan
- Purpose
- Inputs and outputs
- Improve
- Purpose
- Inputs and outputs
- Engage
- Purpose
- Inputs and outputs
- Design and transition
- Purpose
- Inputs and outputs
- Obtain and build
- Purpose
- Inputs and outputs
- Deliver and support
- Purpose
- Inputs and outputs
Exercise 4: Service value system and service value chain
✔ The general management practices
✔ Continual improvement
✔ The continual improvement model
✔ Information security management
✔ Relationship management
✔ Supplier management
✔ Exercise 5: The continual improvement register
✔ Service management practices
✔ Service level management
✔ Availability management
✔ Availability
✔ Capacity and performance management
✔ Service continuity management
✔ IT asset management
✔ IT asset
✔ Service configuration management
✔ Configuration item
✔ Change control
✔ Change
✔ Release management
✔ Monitoring and event management
✔ Event
✔ Incident management
✔ Incident
✔ Problem management
✔ Problem
✔ Known error
✔ Service request management
✔ The service desk
✔ The technical management practices
✔ Deployment management
✔ Exercise 6: Overall review
| Live Instructor Based Training With Software |
| Lifetime access and 24×7 support |
| Certification Oriented content |
| Hands-On complete Real-time training |
| Get a certificate on course completion |
| Flexible Schedules |
| Live Recorded Videos Access |
| Study Material Provided |
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Live Virtual Training
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Schedule your sessions at your comfortable timings.
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Instructor-led training, Real-time projects
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Certification Guidance.
Self-Paced Learning
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Complete set of live-online training sessions recorded videos.
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Learn technology at your own pace.
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Get access for lifetime.
Corporate Training
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Learn As A Full Day Schedule With Discussions, Exercises,
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Practical Use Cases
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Design Your Own Syllabus Based
ITIL Training FAQ'S
Information Technology Infrastructure Library (ITIL) is a collection of comprehensive practices for IT Service Management (ITSM), which focuses on IT services alignment with the requirements of business needs.
It helps businesses to achieve their mission with the best way to plan, manage, and deliver.
Our Page: VISWA Online Trainings
- Service Strategy
- Service design
- Service Transition
- Service operation
- Continual service improvement.
- Powerful alignment between the business and IT
- Improves customer satisfaction and service delivery
- Improved utilization of resources by lowering costs
- Comprehensive visibility of IT costs and assets
- Better administration of business risk and service disruption
- Supports constant business change for a stable service environment.
- Increased first-call resolution
- Improved tracking of service quality
- Improved recognition of trends and incidents
- Improved employee satisfaction
- Skill-based support
- Rapid restoration of service
- Improved incident response time
- Quick service restoration.
Workflow and procedures diagrams.
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