SAP CS (Customer Service) Certification Training

✔ Serial number Creation
✔ Equipment Creation
✔ Functional Location
✔ Installed Base
✔ Work Center Creation
✔ Cost Center Creation
✔ Activity Type
✔ Activity Pricing
✔ Maintenance Plant
✔ Maintenance Planning Plant

✔ Serial Number Management
✔ Serial number Profile creation
✔ Assigning to Material
✔ Serial number creation
✔ Activating Equipment’s
✔ Equipment
✔ Creating a Piece of Equipment
✔ Using List Editing for Equipment
✔ Changing a Piece of Equipment
✔ Changing the Maintenance Plant
✔ Change View Selection
✔ Displaying an Equipment Master Record
✔ Activating/Deactivating Equipment
✔ Flagging a Piece of Equipment for Deletion
✔ Displaying Usage Times
✔ Displaying the Structure List and the Structure Graphic
✔ Equipment at Functional Locations
✔ Creation Functions for Functional Locations
✔ Creating a Functional Location
✔ Creating a Functional Location for the Reference Location
✔ Creating a Functional Location Using a Copy Reference
✔ Assigning a Superior Functional Location
✔ Changing and Displaying a Functional Location
✔ Renaming Functional Locations
✔ Changing the Maintenance Plant in a Functional Location
✔ Activating/Deactivating Functional Locations
✔ Installing/Dismantling Equipment from the Functional Location Master Record
✔ Creating a Partner for the Technical Object
✔ Creating an Installed Base
✔ Creating an Installed Base with a Reference
✔ Creating an Installed Base from Sales Data
✔ Creating an Installed Base from Production Data
✔ Displaying an Installed Base
✔ Displaying an Installed Base from the Notification
✔ Structure Processing of an Installed Base
✔ Environment Display for the Installation
✔ Warranty Assignment
✔ Warranty Counters and Characteristics
✔ Master Warranty
✔ Status Profile
✔ Task List
✔ Task list for Technical object
✔ Measuring Points
✔ Measurement Documents
✔ Notification Types Creation
✔ Damage Code Configuration
✔ Cause Code Configuration
✔ Partner Determination Procedure Configuration
✔ Scheduling Types Configuration
✔ Maintaining Control Keys
✔ User Status Configuration for Notification Types
✔ Task List Configuration for Notification Types
✔ Configuring Priority Types
✔ Service Order Type Creation
✔ Scheduling in SAP CS
✔ Service Order Processing
✔ Notification and Order Integration
✔ Control Key Configuration
✔ User Status Configuration for Order Types
✔ FOC Order Type Configuration
✔ Allocation Structure
✔ Settlement Profile Creation
✔ Sales Order Type Configuration
✔ DMR types configuration
✔ DIP Profile Configuration
✔ Settlement Profile Configuration
✔ Completion Confirmation
✔ Overall Confirmation
✔ Confirmation of External Services & External materials
✔ Billing Process
✔ Teco
✔ Order Settlement
✔ Business Completion of Order
✔ Maintenance Plan
✔ Single cycle plan
✔ Scheduling Maintenance Plan

✔ Internal Service Processing
✔ External Service Processing
✔ In-House- Repair
✔ Repair-At-Site
✔ AMC Process