SAP CS (Customer Service) Certification Training

Viswa Online Trainings is one of the world’s leading online IT training providers. We deliver a comprehensive catalog of courses and online training for freshers and working professionals to help them achieve their career goals and experience our best services.

4627 Reviews 4.9
4.7/5

Learners : 1080

Duration :  30 Days

About Course

SAP CS Module is a customizable, widget-based framework that will enable SAP Commerce implementation partners to orchestrate pages, widgets and processes on a per-customer basis building a lite-weight, highly functional application.
Most major businesses use call centers to interact with their customers. Customer Service Agents (CSA) receive and act on sales inquiries and customer service issues. The Customer Service Module is a business-user tool enabling CSAs to create, amend, cancel, return orders and perform issue management functions. 

SAP CS Training Course Syllabus

✔ Serial number Creation
✔ Equipment Creation
✔ Functional Location
✔ Installed Base
✔ Work Center Creation
✔ Cost Center Creation
✔ Activity Type
✔ Activity Pricing
✔ Maintenance Plant
✔ Maintenance Planning Plant

✔ Serial Number Management
✔ Serial number Profile creation
✔ Assigning to Material
✔ Serial number creation
✔ Activating Equipment’s
✔ Equipment
✔ Creating a Piece of Equipment
✔ Using List Editing for Equipment
✔ Changing a Piece of Equipment
✔ Changing the Maintenance Plant
✔ Change View Selection
✔ Displaying an Equipment Master Record
✔ Activating/Deactivating Equipment
✔ Flagging a Piece of Equipment for Deletion
✔ Displaying Usage Times
✔ Displaying the Structure List and the Structure Graphic
✔ Equipment at Functional Locations
✔ Creation Functions for Functional Locations
✔ Creating a Functional Location
✔ Creating a Functional Location for the Reference Location
✔ Creating a Functional Location Using a Copy Reference
✔ Assigning a Superior Functional Location
✔ Changing and Displaying a Functional Location
✔ Renaming Functional Locations
✔ Changing the Maintenance Plant in a Functional Location
✔ Activating/Deactivating Functional Locations
✔ Installing/Dismantling Equipment from the Functional Location Master Record
✔ Creating a Partner for the Technical Object
✔ Creating an Installed Base
✔ Creating an Installed Base with a Reference
✔ Creating an Installed Base from Sales Data
✔ Creating an Installed Base from Production Data
✔ Displaying an Installed Base
✔ Displaying an Installed Base from the Notification
✔ Structure Processing of an Installed Base
✔ Environment Display for the Installation
✔ Warranty Assignment
✔ Warranty Counters and Characteristics
✔ Master Warranty
✔ Status Profile
✔ Task List
✔ Task list for Technical object
✔ Measuring Points
✔ Measurement Documents
✔ Notification Types Creation
✔ Damage Code Configuration
✔ Cause Code Configuration
✔ Partner Determination Procedure Configuration
✔ Scheduling Types Configuration
✔ Maintaining Control Keys
✔ User Status Configuration for Notification Types
✔ Task List Configuration for Notification Types
✔ Configuring Priority Types
✔ Service Order Type Creation
✔ Scheduling in SAP CS
✔ Service Order Processing
✔ Notification and Order Integration
✔ Control Key Configuration
✔ User Status Configuration for Order Types
✔ FOC Order Type Configuration
✔ Allocation Structure
✔ Settlement Profile Creation
✔ Sales Order Type Configuration
✔ DMR types configuration
✔ DIP Profile Configuration
✔ Settlement Profile Configuration
✔ Completion Confirmation
✔ Overall Confirmation
✔ Confirmation of External Services & External materials
✔ Billing Process
✔ Teco
✔ Order Settlement
✔ Business Completion of Order
✔ Maintenance Plan
✔ Single cycle plan
✔ Scheduling Maintenance Plan

✔ Internal Service Processing
✔ External Service Processing
✔ In-House- Repair
✔ Repair-At-Site
✔ AMC Process

Live Instructor Based Training With Software
Lifetime access and 24×7 support
Certification Oriented content
Hands-On complete Real-time training
Get a certificate on course completion
Flexible Schedules
Live Recorded Videos Access
Study Material Provided

SAP CS Training - Upcoming Batches

7th NOV 2022

8 AM IST

Weekday

Coming Soon

AM IST

Weekday

5th NOV 2022

8 AM IST

Weekend

Coming Soon

AM IST

Weekend

Don't find suitable time ?

CHOOSE YOUR OWN COMFORTABLE LEARNING EXPERIENCE

Live Virtual Training

  • Schedule your sessions at your comfortable timings.
  • Instructor-led training, Real-time projects
  • Certification Guidance.
Preferred

Self-Paced Learning

  • Complete set of live-online training sessions recorded videos.
  • Learn technology at your own pace.
  • Get access for lifetime.

Corporate Training

  • Learn As A Full Day Schedule With Discussions, Exercises,
  • Practical Use Cases
  • Design Your Own Syllabus Based
For Business

SAP CS Training FAQ'S

Planning Version can be frozen and unfrozen using Function Module /SAPCS/TS_PAREA_VERSIO_FREEZE so that no further changes to the planning version can be done.

Release Profile is used to release time series data from DP to SNP/PPDS. You need to define the DP Planning Area and time series key figure the data in which is released and the SNP Category Type (typically FA) to which data is released. You may maintain a Daily Buckets Profile it will define the number of working days (working days determined based on Shipping Calendar maintained for the location master) starting on and from the From Date if released online/ interactively or that many workdays of the planning horizon when release is carried out in the background. The Period Split (blank, 1 and 2) field in the SNP2 tab of the location-product master determines how the demand plan is released to SNP from DP (how bucketed data is disaggregated to the workdays).

Period Factor maintained in the SNP PPM or Transportation Lane determines the Availability Date of a Receipt element within a time bucket (period). The system determines the exact availability date/time of the receipt elements within a period, by adding a time interval (that it gets by multiplying the period factor with the period length) to the start time of the period. You can enter a factor between 0 and 1, where 0 is the start of the period, 0.5 is the middle, and 1 is the end of the period. When calculating the availability date/time, the system takes into consideration all weekdays, meaning that it does not take into consideration any days that have been defined as non-workdays in the calendars.

In SAP terminology, a transaction is series of logically connected dialog steps.

The report for executing MassD in background jobs is MOSSBACK.

Reviews

SHAIK SAJID
SHAIK SAJID
2022-11-23
Excellent institute for Online WebMethods Course and I recommend VISWA Technologies thank you For arranging such a great faculty
Madhu
Madhu
2022-11-23
Today is the last class for online RPA course i am thankful to Chaitanya sir for such a great training and I thank to admin team
Bodicherla Jagadeeswar
Bodicherla Jagadeeswar
2022-11-23
Recently completed online Microsoft Intune training course By "Rajendra Prasad" and I recommend VISWA Online Trainings for this course and also thank you admin team
Penchalakumar Ganji
Penchalakumar Ganji
2022-11-23
Best institute for Linux, AWS online course by Musab sir. I thank Chaitanya sir for arranging our classes
Konduru Akhil
Konduru Akhil
2022-11-23
Hi, Overall training classes are very good.All the instructions are kind and patient.I look forward to take more classes from Viswa online trainings.
Eswar Tech
Eswar Tech
2022-11-18
I enroll for aws solution architecture course. It was great learning with viswa technologies. Thanks team.
Manikanta Goud
Manikanta Goud
2022-11-18
I am really satisfied. Best training institute. Thanks Chaitu
S Rambabu 6228
S Rambabu 6228
2022-11-18
Best online training institute. I have more experience with java srinath trainer.
gaddam Manojkumar
gaddam Manojkumar
2022-11-12
They have a professional approach by their trainer and support team. Personally, I liked the instructor's way of teaching and also helping us if we have any doubts after the class.
Ramesh Metta
Ramesh Metta
2022-11-11
They have teachers with strong expertise. The AWS course i have taken was good and had full support from team.

Quick Links