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SAP CS Certification Online Training
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About Course
What Is SAP CS – Customer Service Module?
SAP Customer Service (CS) is a powerful module within the SAP ERP suite designed to manage after-sales services, maintenance activities, and customer relationship processes effectively. This module plays a crucial role in helping organizations strengthen their customer satisfaction and loyalty by ensuring quick and efficient resolution of service requests, repairs, and complaints. SAP CS integrates seamlessly with other key SAP modules such as SD (Sales and Distribution), MM (Materials Management), PM (Plant Maintenance), and FI (Financial Accounting) to provide a comprehensive view of service operations across departments.
Through this course, learners gain in-depth knowledge of configuring and managing service notifications, orders, warranties, contracts, and billing. They also learn how to integrate SAP CS with logistics, inventory, and finance to ensure accurate service costing and resource allocation. The training focuses on both functional and real-time business processes, preparing professionals to handle real-world service management challenges and deliver high-quality customer support.
Its core capabilities include:
- Service Order Management: Create, monitor, and execute service requests and maintenance orders efficiently, ensuring timely resolution of customer issues.
- Warranty & Contract Handling: Manage warranty claims, service contracts, and billing processes with accuracy and transparency.
- Integration with Logistics & Finance: Align service activities with sales, material management, and financial operations for end-to-end business visibility.
- Resource & Cost Management: Track labor, spare parts, and service-related expenses to optimize operational efficiency.
- Reporting & Analytics: Generate real-time reports and dashboards to measure service performance, customer satisfaction, and response times.
This course not only provides hands-on practical experience in SAP CS configuration but also emphasizes business process understanding — making it ideal for SAP CS functional consultants, SAP CS business analysts, SAP CAR service managers, and SAP CS support professionals aiming to advance their careers in SAP CS Service Management.
Bonus: Certification Tracks
Learners can pursue certifications such as:
- SAP Certified Application Associate – Customer Service (SAP CS)
- SAP CS Functional Consultant Certification (Viswa Online Trainings)
- SAP CS Integration & Configuration Specialist
- Advanced SAP CS Service Management Professional Certification
SAP CS Training Course Syllabus
Master Data in SAP CS
- Serial number Creation
- Equipment Creation
- Functional Location
- Installed Base
- Work Center Creation
- Cost Center Creation
- Activity Type
- Activity Pricing
- Maintenance Plant
- Maintenance Planning Plant
Configuration in SAP CS
- Serial Number Management
- Serial number Profile creation
- Assigning to Material
- Serial number creation
- Activating Equipment’s
- Equipment
- Creating a Piece of Equipment
- Using List Editing for Equipment
- Changing a Piece of Equipment
- Changing the Maintenance Plant
- Change View Selection
- Displaying an Equipment Master Record
- Activating/Deactivating Equipment
- Flagging a Piece of Equipment for Deletion
- Displaying Usage Times
- Displaying the Structure List and the Structure Graphic
- Equipment at Functional Locations
- Creation Functions for Functional Locations
- Creating a Functional Location
- Creating a Functional Location for the Reference Location
- Creating a Functional Location Using a Copy Reference
- Assigning a Superior Functional Location
- Changing and Displaying a Functional Location
- Renaming Functional Locations
- Changing the Maintenance Plant in a Functional Location
- Activating/Deactivating Functional Locations
- Installing/Dismantling Equipment from the Functional Location Master Record
- Creating a Partner for the Technical Object
- Creating an Installed Base
- Creating an Installed Base with a Reference
- Creating an Installed Base from Sales Data
- Creating an Installed Base from Production Data
- Displaying an Installed Base
- Displaying an Installed Base from the Notification
- Structure Processing of an Installed Base
- Environment Display for the Installation
- Warranty Assignment
- Warranty Counters and Characteristics
- Master Warranty
- Status Profile
- Task List
- Task list for Technical object
- Measuring Points
- Measurement Documents
- Notification Types Creation
- Damage Code Configuration
- Cause Code Configuration
- Partner Determination Procedure Configuration
- Scheduling Types Configuration
- Maintaining Control Keys
- User Status Configuration for Notification Types
- Task List Configuration for Notification Types
- Configuring Priority Types
- Service Order Type Creation
- Scheduling in SAP CS
- Service Order Processing
- Notification and Order Integration
- Control Key Configuration
- User Status Configuration for Order Types
- FOC Order Type Configuration
- Allocation Structure
- Settlement Profile Creation
- Sales Order Type Configuration
- DMR types configuration
- DIP Profile Configuration
- Settlement Profile Configuration
- Completion Confirmation
- Overall Confirmation
- Confirmation of External Services & External materials
- Billing Process
- Teco
- Order Settlement
- Business Completion of Order
- Maintenance Plan
- Single cycle plan
- Scheduling Maintenance Plan
Business Process in SAP CS
- Internal Service Processing
- External Service Processing
- In-House- Repair
- Repair-At-Site
- AMC Process
SAP CS Course Key Features
- Live Instructor based training with software
- Certification Oriented content
- Hands-on complete Realtime training
- Flexible schedule demo's & classes
- Live recorded videos access
- Study material provided
- JOB Assistance
Course completion certificate
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Live Virtual Training
- Schedule your sessions at your comfortable with timings
- Instructor-Led training real time projects
- Certification Guidance
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- Complete set of live-online training session recorded videos.
- Learn technology at your own pace.
- Get access for lifetime.
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- Learn as a full day schedule with discussions, exercises.
- Practical use cases.
- Design your own syllabus based
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SAP CS Online Training FAQ'S
How Can A Planning Version Be Frozen And Unfrozen ?
The planning Version can be frozen and unfrozen using Function Module /SAP CS/TS_PAREA_VERSIO_FREEZE so that no further changes to the planning version can be done.
What Is Release Profile ?
To release time series data from DP to SNP/PPDS, a release profile is used. You must specify the DP Planning Area, the time series key figure, the SNP Category Type (usually FA), and the release location for the data. You can keep a Daily Buckets Profile, which will specify the number of working days (determined by the Shipping Calendar kept for the location master) beginning on and from the From Date if released online or interactively, or the number of working days of the planning horizon when released automatically. How the demand plan is released to SNP from DP is determined by the Period Split (blank, 1, and 2) parameter on the SNP2 tab of the location-product master.
What Is The Usage Of Period Factor ?
The Availability Date of a Receipt element inside a time bucket (period) is determined by the Period Factor stored in the SNP PPM or Transportation Lane. The system calculates the precise availability date/time of the receipt items inside a period by adding a time interval to the period start time (which it obtains by multiplying the period factor by the period length). You can enter a factor in the range of 0 to 1, with 0 representing the beginning of the time, 0.5 the halfway, and 1 the conclusion. The system considers all weekdays when determining the availability date and hour, therefore it does not take into account any days that have been designated as holidays in the calendars.
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