SAP CS (Customer Service) Certification Training

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4627 Reviews 4.9

Learners : 1080

Duration :  30 Days

About Course

SAP CS Module is a customizable, widget-based framework that will enable SAP Commerce implementation partners to orchestrate pages, widgets and processes on a per-customer basis building a lite-weight, highly functional application.
Most major businesses use call centers to interact with their customers. Customer Service Agents (CSA) receive and act on sales inquiries and customer service issues. The Customer Service Module is a business-user tool enabling CSAs to create, amend, cancel, return orders and perform issue management functions. 

SAP CS Training Course Syllabus

✔ Serial number Creation
✔ Equipment Creation
✔ Functional Location
✔ Installed Base
✔ Work Center Creation
✔ Cost Center Creation
✔ Activity Type
✔ Activity Pricing
✔ Maintenance Plant
✔ Maintenance Planning Plant

✔ Serial Number Management
✔ Serial number Profile creation
✔ Assigning to Material
✔ Serial number creation
✔ Activating Equipment’s
✔ Equipment
✔ Creating a Piece of Equipment
✔ Using List Editing for Equipment
✔ Changing a Piece of Equipment
✔ Changing the Maintenance Plant
✔ Change View Selection
✔ Displaying an Equipment Master Record
✔ Activating/Deactivating Equipment
✔ Flagging a Piece of Equipment for Deletion
✔ Displaying Usage Times
✔ Displaying the Structure List and the Structure Graphic
✔ Equipment at Functional Locations
✔ Creation Functions for Functional Locations
✔ Creating a Functional Location
✔ Creating a Functional Location for the Reference Location
✔ Creating a Functional Location Using a Copy Reference
✔ Assigning a Superior Functional Location
✔ Changing and Displaying a Functional Location
✔ Renaming Functional Locations
✔ Changing the Maintenance Plant in a Functional Location
✔ Activating/Deactivating Functional Locations
✔ Installing/Dismantling Equipment from the Functional Location Master Record
✔ Creating a Partner for the Technical Object
✔ Creating an Installed Base
✔ Creating an Installed Base with a Reference
✔ Creating an Installed Base from Sales Data
✔ Creating an Installed Base from Production Data
✔ Displaying an Installed Base
✔ Displaying an Installed Base from the Notification
✔ Structure Processing of an Installed Base
✔ Environment Display for the Installation
✔ Warranty Assignment
✔ Warranty Counters and Characteristics
✔ Master Warranty
✔ Status Profile
✔ Task List
✔ Task list for Technical object
✔ Measuring Points
✔ Measurement Documents
✔ Notification Types Creation
✔ Damage Code Configuration
✔ Cause Code Configuration
✔ Partner Determination Procedure Configuration
✔ Scheduling Types Configuration
✔ Maintaining Control Keys
✔ User Status Configuration for Notification Types
✔ Task List Configuration for Notification Types
✔ Configuring Priority Types
✔ Service Order Type Creation
✔ Scheduling in SAP CS
✔ Service Order Processing
✔ Notification and Order Integration
✔ Control Key Configuration
✔ User Status Configuration for Order Types
✔ FOC Order Type Configuration
✔ Allocation Structure
✔ Settlement Profile Creation
✔ Sales Order Type Configuration
✔ DMR types configuration
✔ DIP Profile Configuration
✔ Settlement Profile Configuration
✔ Completion Confirmation
✔ Overall Confirmation
✔ Confirmation of External Services & External materials
✔ Billing Process
✔ Teco
✔ Order Settlement
✔ Business Completion of Order
✔ Maintenance Plan
✔ Single cycle plan
✔ Scheduling Maintenance Plan

✔ Internal Service Processing
✔ External Service Processing
✔ In-House- Repair
✔ Repair-At-Site
✔ AMC Process

Live Instructor Based Training With Software
Lifetime access and 24×7 support
Certification Oriented content
Hands-On complete Real-time training
Get a certificate on course completion
Flexible Schedules
Live Recorded Videos Access
Study Material Provided

SAP CS Training - Upcoming Batches

7th NOV 2022



Coming Soon



5th NOV 2022



Coming Soon



Don't find suitable time ?


Live Virtual Training

  • Schedule your sessions at your comfortable timings.
  • Instructor-led training, Real-time projects
  • Certification Guidance.

Self-Paced Learning

  • Complete set of live-online training sessions recorded videos.
  • Learn technology at your own pace.
  • Get access for lifetime.

Corporate Training

  • Learn As A Full Day Schedule With Discussions, Exercises,
  • Practical Use Cases
  • Design Your Own Syllabus Based
For Business

SAP CS Training FAQ'S

Planning Version can be frozen and unfrozen using Function Module /SAPCS/TS_PAREA_VERSIO_FREEZE so that no further changes to the planning version can be done.

Release Profile is used to release time series data from DP to SNP/PPDS. You need to define the DP Planning Area and time series key figure the data in which is released and the SNP Category Type (typically FA) to which data is released. You may maintain a Daily Buckets Profile it will define the number of working days (working days determined based on Shipping Calendar maintained for the location master) starting on and from the From Date if released online/ interactively or that many workdays of the planning horizon when release is carried out in the background. The Period Split (blank, 1 and 2) field in the SNP2 tab of the location-product master determines how the demand plan is released to SNP from DP (how bucketed data is disaggregated to the workdays).

Period Factor maintained in the SNP PPM or Transportation Lane determines the Availability Date of a Receipt element within a time bucket (period). The system determines the exact availability date/time of the receipt elements within a period, by adding a time interval (that it gets by multiplying the period factor with the period length) to the start time of the period. You can enter a factor between 0 and 1, where 0 is the start of the period, 0.5 is the middle, and 1 is the end of the period. When calculating the availability date/time, the system takes into consideration all weekdays, meaning that it does not take into consideration any days that have been defined as non-workdays in the calendars.

In SAP terminology, a transaction is series of logically connected dialog steps.

The report for executing MassD in background jobs is MOSSBACK.


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Bodicherla Jagadeeswar
Bodicherla Jagadeeswar
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Penchalakumar Ganji
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Konduru Akhil
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Eswar Tech
Eswar Tech
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Manikanta Goud
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S Rambabu 6228
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gaddam Manojkumar
gaddam Manojkumar
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Ramesh Metta
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