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ServiceNow ITOM Certification Training
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About Course
ServiceNow ITOM – About the Course
The ServiceNow ITOM (IT Operations Management) Online Training is designed to help IT professionals gain deep expertise in managing, automating, and optimizing enterprise IT infrastructure using the ServiceNow platform. This course focuses on building skills required to maintain service availability, improve operational visibility, and proactively prevent outages across complex hybrid environments.
Through real-time labs and hands-on implementation, learners will master key ServiceNow ITOM components such as Discovery, Service Mapping, Event Management, Orchestration, Cloud Management, and AIOps. The training covers practical use cases used by global enterprises to ensure seamless IT operations.
This course is ideal for IT professionals looking to advance their careers in Cloud Administration, IT Monitoring, Automation, DevOps, and Infrastructure Management.
🔹 What You Will Learn
- End-to-end understanding of ServiceNow ITOM architecture
- Configuring MID Servers for integrations
- Performing Discovery to populate CMDB
- Creating Service Maps for business-critical applications
- Consolidating and managing alerts with Event Management
- Automating routine tasks using Orchestration
- Managing multi-cloud environments (AWS, Azure, GCP)
- Using AIOps for predictive intelligence and anomaly detection
- Setting up dashboards for IT visibility and health monitoring
🎯 Course Objectives
- By the end of this training, you will be able to:
- Implement ServiceNow ITOM modules in real-time environments
- Improve service availability and reduce outages
- Build accurate CMDB relationships and service maps
- Integrate third-party monitoring tools with ServiceNow
- Automate tasks and workflows to reduce manual effort
- Prepare for ServiceNow ServiceNow ITOM certifications
ServiceNow ITOM Training Course Syllabus
INTRODUCTION
- Service Now ITOM
- Overview Dependency Views & Cloud Management
- Discovery & Credentials MID
- Service Orchestration
- ServiceMappingandEventManagement
CMDB
- CMDBOverview
- CIclassManager/Attributes
- ClassModeling
- CIrelationships&relationtypes
- CI downgrading
- CI upgrading
- CI switch
- AssetvsCI
Mid server
- MidServerOverview
- Benefits
- Installation
- ECCQueues
Discovery
- Discovery Overview
- Validate mid server
- Credential sand behaviors
- Phases, probe sand classifications
- Asset discovery and agent client collector
- Application discovery patterns
- Trouble shoot discovery phases
Service mapping
- Service mapping Overview
- Discovery vs service mapping
- Service mapping patterns
- Identification rules
- Security
Event management Overview
- Event management Overview
- Events rules
- Alerts management rules
- Alert correlation rules
- Event sources
ServiceNow ITOM Course Key Features
- Live Instructor based training with software
- Certification Oriented content
- Hands-on complete Realtime training
- Flexible schedule demo's & classes
- Live recorded videos access
- Study material provided
- JOB Assistance
Course completion certificate
ServiceNow ITOM Training - Upcoming Batches
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CHOOSE YOUR OWN COMFORTABLE LEARNING EXPERIENCE
Live Virtual Training
- Schedule your sessions at your comfortable with timings
- Instructor-Led training real time projects
- Certification Guidance
PREFERRED
Self-Paced Learning
- Complete set of live-online training session recorded videos.
- Learn technology at your own pace.
- Get access for lifetime.
Corporate Training
- Learn as a full day schedule with discussions, exercises.
- Practical use cases.
- Design your own syllabus based
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ServiceNow ITOM Online Training FAQ'S
1️⃣ What is ServiceNow ITOM?
ServiceNow ITOM (IT Operations Management) helps organizations manage and automate their IT infrastructure. It improves visibility, prevents outages, and ensures smooth operations using modules like Discovery, Service Mapping, Event Management, Orchestration, Cloud Management, and AIOps.
2️⃣ What is Discovery in ServiceNow?
Discovery automatically identifies servers, applications, network devices, and cloud resources in an organization’s environment. It populates and updates the CMDB with accurate and up-to-date information.
3️⃣ What is a MID Server and why is it needed?
A MID Server is a lightweight Java application installed within an organization’s network.
It is needed to:
- Run Discovery
- Execute Orchestration workflows
- Communicate with on-premise systems
- Connect to servers, databases, and devices securely
4️⃣ What is Service Mapping?
- Service Mapping builds end-to-end maps of business services by identifying the relationships between applications, servers, and infrastructure components. It helps with impact analysis, root cause detection, and faster incident resolution.
5️⃣ What is Event Management?
Event Management collects alerts from monitoring tools, correlates them, removes alert noise, identifies the root cause, and can automatically create incidents. It ensures better service health and faster response to outages.
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