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ServiceNow Online Certification Training
One of the top providers of online IT training worldwide is VISWA Online Trainings. To assist beginners and working professionals in achieving their career objectives and taking advantage of our best services, We provide a wide range of courses and online training.
About Course
Course Overview
ServiceNow Online Training is designed to provide in-depth knowledge of the ServiceNow platform, enabling learners to build, customize, and manage IT service management applications effectively. This course covers essential topics such as ITSM, ITOM, ITBM, CMDB, workflow automation, and scripting in ServiceNow. Learners gain practical experience in developing and managing enterprise-level solutions. The training also prepares participants for globally recognized ServiceNow certifications and equips them with the skills needed for roles such as ServiceNow Administrator, Developer, or Consultant.
Key Features
- Comprehensive instructor-led online sessions
- Real-time projects and practical assignments
- Access to a dedicated ServiceNow instance for hands-on learning
- Certification-focused curriculum aligned with industry standards
- Expert trainers with real-world implementation experience
- Flexible learning options and career guidance support
Course Outcomes
- Understand ServiceNow architecture, modules, and functionalities
- Configure and customize ServiceNow applications effectively
- Design and automate IT workflows for improved service delivery
- Develop and deploy custom applications using ServiceNow Studio
- Gain the skills to pass ServiceNow Administrator and Developer certifications
- Apply best practices in ITSM, ITOM, and ITBM implementation
ServiceNow Training Course Syllabus
Introduction to ServiceNow
- Overview of ITSM and the ServiceNow platform
- Navigation and user interface
- Understanding applications, modules, and tables
- ServiceNow architecture and cloud overview
ServiceNow Administration
- User administration and roles
- Configuring lists, forms, and tables
- Managing data and access control
- Update sets and system properties
- Import sets and data management
Application and Module Configuration
- Creating and customizing applications
- Configuring forms and fields
- Business rules, client scripts, and UI policies
- Email notifications and templates
- Using Service Catalog and Request Management
Workflow and Automation
- Understanding Flow Designer and Workflow Editor
- Creating and managing workflows
- Service Level Agreements (SLAs)
- Approvals and task management
- Automation with Flow Designer
IT Service Management (ITSM)
- Incident, Problem, and Change Management
- Knowledge Management
- Configuration Management Database (CMDB)
- Asset and Service Catalog Management
ServiceNow Development
- Application development using ServiceNow Studio
- Version control and source management
- Scoped applications and publishing
- Best practices in app development
ServiceNow Course Key Features
- Live Instructor based training with software
- Certification Oriented content
- Hands-on complete Realtime training
- Flexible schedule demo's & classes
- Live recorded videos access
- Study material provided
- JOB Assistance
Course completion certificate
ServiceNow Training - Upcoming Batches
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CHOOSE YOUR OWN COMFORTABLE LEARNING EXPERIENCE
Live Virtual Training
- Schedule your sessions at your comfortable with timings
- Instructor-Led training real time projects
- Certification Guidance
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Self-Paced Learning
- Complete set of live-online training session recorded videos.
- Learn technology at your own pace.
- Get access for lifetime.
Corporate Training
- Learn as a full day schedule with discussions, exercises.
- Practical use cases.
- Design your own syllabus based
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ServiceNow Online Training FAQ'S
What is ServiceNow, and why is it used?
ServiceNow is a cloud-based IT Service Management (ITSM) platform that helps organizations automate and streamline business workflows. It provides various modules for IT operations, HR, customer service, and more. The main goal of ServiceNow is to enhance efficiency by replacing manual processes with automated workflows.
What is a CMDB in ServiceNow?
A Configuration Management Database (CMDB) is a repository that stores information about all IT assets and configuration items (CIs) within an organization. It helps track relationships between assets and ensures better visibility into infrastructure components, supporting ITIL processes like incident and change management.
What are Business Rules in ServiceNow?
Business Rules are server-side scripts that execute when records are inserted, updated, deleted, or queried. They automate tasks and enforce business logic in ServiceNow. For example, a Business Rule can automatically assign incidents to a specific group based on priority.
What is the difference between a UI Policy and a Data Policy?
- UI Policy: Runs on the client side and controls form behavior (e.g., making fields mandatory or read-only).
- Data Policy: Runs on both client and server sides and ensures data integrity, even when data is imported or entered through APIs.
What are Update Sets in ServiceNow?
Update Sets are containers used to capture configuration changes in a ServiceNow instance. They allow developers to move customizations between different environments (like from development to testing or production) efficiently.
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