Home Courses Oracle Service Cloud Training

Oracle Service Cloud Certification Training

One of the top providers of online IT training worldwide is VISWA Online Trainings. To assist beginners and working professionals in achieving their career objectives and taking advantage of our best services, We provide a wide range of courses and online training.

Reviews 4.9 (4.6k+)

Rated 4.7 out of 5

Learners : 1080

Duration : 25 Days

About Course

🌐 Oracle Service Cloud Online Training

Oracle Service Cloud (part of Oracle CX Cloud) is a comprehensive customer service and support platform from Oracle that helps organizations deliver exceptional customer experiences across multiple channels. It enables case management, knowledge base, chat support, and automation to improve service efficiency. Professionals skilled in Oracle Service Cloud are in high demand for roles in customer support, CRM consulting, and service operations.

This course provides in-depth, hands-on experience in managing service requests, configuring workflows, automating support processes, and improving customer engagement using Oracle Service Cloud.

🚀 Its Core Capabilities Include:

Case Management:
Manage customer service requests from creation to resolution.
Omnichannel Support:
Handle support via chat, email, web, and social media.
Knowledge Base:
Create and manage FAQs and help articles.
Automation & Workflows:
Automate ticket routing, responses, and approvals.
Service Analytics:
Track performance and improve customer support.
Chat & Self-Service:
Enable live chat and customer self-service portals.
Integration with CRM:
Connect with sales and customer data systems.

📍 Bonus: Certification Tracks

Oracle Sales Cloud Associate Certification
Oracle Service Cloud Developer Certification
Oracle Service Cloud Application Developer Certification
Oracle Service Cloud Expert Certification (Viswa Online Trainings)

Oracle Service Cloud Training Course Syllabus

1)Introduction

2)service request life cycle

3)Milestones

4)queues

5)Action plans

6)Email Integration

7)Groovy

8)BI and OTBI reports

Oracle Service Cloud Course Key Features

Live Instructor based training with software
Certification Oriented content
Hands-on complete Realtime training
Flexible schedule demo's & classes
Live recorded videos access
Study material provided
JOB Assistance

Course completion certificate

Oracle Service Cloud Training - Upcoming Batches

Coming Soon

AM IST

Weekday

Coming Soon

AM IST

Weekday

Coming Soon

PM IST

Weekend

Coming Soon

PM IST

Weekend

Don't find suitable time ?

Request More Information

CHOOSE YOUR OWN COMFORTABLE LEARNING EXPERIENCE

Live Virtual Training

PREFERRED

Self-Paced Learning

Corporate Training

FOR BUSINESS

Oracle Service Cloud Online Training FAQ'S

What is Oracle Service Cloud?

Oracle Service Cloud is a customer service platform used to manage support requests and interactions. It helps organizations deliver efficient and personalized customer service.

Watch Our Training Videos on YouTube

What is Case Management?

Case Management handles customer issues from creation to resolution. It ensures proper tracking, assignment, and timely closure of service requests.

What is a Knowledge Base?

A Knowledge Base is a collection of help articles and FAQs used to assist customers. It improves self-service and reduces support workload.

What is omnichannel support?

Omnichannel support allows handling customer interactions across multiple channels like chat, email, and social media. It ensures a seamless customer experience.

What is workflow automation in Service Cloud?

Workflow automation automates tasks like case routing and escalation. It improves efficiency and reduces manual effort in customer support processes.

Reviews

    
 
 
         
   Chandu Gutlapalli 
 
 
 
 Trustindex verifies that the original source of the review is Google. I have attended the Big data Hadoop online course In VISWA Technologies. Course content is excellent. I would recommend this course anyone wants to make the career in the analyst. instructor (Rajesh sir) describes you course in detail. All Presentations are very good. The Course Material is truly great, and Good thing is that you will get Project Explanation with Case Studies.
  
 
        
   Pudi Nithish 
 
 
 
 Trustindex verifies that the original source of the review is Google. I had a great experience with Jaya Vardhan. Very good faculty the teaching style is clear and practical and the course material is well structured and up to date. Very good lab faculty is too supportive. Overall it's very good place learn Datadog from expert trainer.
  
 
        
   Rahul Dharmapuri 
 
 
 
 Trustindex verifies that the original source of the review is Google. Good Institute
  
 
        
   Sai kiran 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great institute, chaithanya sir is friendly, highly recommend for both beginner and working professionals
  
 
        
   Tharak 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent Experience. I would Recommend others to Join this course Oracle OTM & GTM.
  
 
        
   S I V A ROCK 
 
 
 
 Trustindex verifies that the original source of the review is Google. I recently completed the Oracle 19c DBA course at VISWA Online Trainings, and it was an excellent learning experience. The trainer explained every topic clearly with real-time examples and practical sessions. The hands-on labs helped me gain confidence in database administration. I highly recommend this course to anyone who wants to build a career as an Oracle DBA.
  
 
        
   Nikil 
 
 
 
 Trustindex verifies that the original source of the review is Google. The course was very well structured. I have taken Weblogic Admin Training. My learning journey was excellent at VISWA Online Trainings!
  
 
        
   Monica Benny 
 
 
 
 Trustindex verifies that the original source of the review is Google. I recently completed the Oracle Analytics Cloud (OAC) and Fusion Data Intelligence (FDI) training program with Viswa Training, and it has been an exceptional learning experience from start to finish.

The entire journey was well-supported. Chaithanya was extremely responsive, ensuring seamless coordination and assistance throughout the learning process.

The instructor brought a high level of expertise and depth to the classroom. Their extensive knowledge of the subject matter made complex analytical concepts easy to grasp and highly applicable to real-world scenarios.

Thanks to this structured curriculum and expert instruction, I now have a robust, comprehensive understanding of Oracle Analytics Cloud technology. Highly recommended for anyone looking to upskill in enterprise analytics!

More Courses You Might Like

No posts found!