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Oracle Service Cloud Certification Training

One of the top providers of online IT training worldwide is VISWA Online Trainings. To assist beginners and working professionals in achieving their career objectives and taking advantage of our best services, We provide a wide range of courses and online training.

Reviews 4.9 (4.6k+)

Rated 4.7 out of 5

Learners : 1080

Duration : 25 Days

About Course

🌐 Oracle Service Cloud Online Training

Oracle Service Cloud (part of Oracle CX Cloud) is a comprehensive customer service and support platform from Oracle that helps organizations deliver exceptional customer experiences across multiple channels. It enables case management, knowledge base, chat support, and automation to improve service efficiency. Professionals skilled in Oracle Service Cloud are in high demand for roles in customer support, CRM consulting, and service operations.

This course provides in-depth, hands-on experience in managing service requests, configuring workflows, automating support processes, and improving customer engagement using Oracle Service Cloud.

🚀 Its Core Capabilities Include:

Case Management:
Manage customer service requests from creation to resolution.
Omnichannel Support:
Handle support via chat, email, web, and social media.
Knowledge Base:
Create and manage FAQs and help articles.
Automation & Workflows:
Automate ticket routing, responses, and approvals.
Service Analytics:
Track performance and improve customer support.
Chat & Self-Service:
Enable live chat and customer self-service portals.
Integration with CRM:
Connect with sales and customer data systems.

📍 Bonus: Certification Tracks

Oracle Sales Cloud Associate Certification
Oracle Service Cloud Developer Certification
Oracle Service Cloud Application Developer Certification
Oracle Service Cloud Expert Certification (Viswa Online Trainings)

Oracle Service Cloud Training Course Syllabus

1)Introduction

2)service request life cycle

3)Milestones

4)queues

5)Action plans

6)Email Integration

7)Groovy

8)BI and OTBI reports

Oracle Service Cloud Course Key Features

Live Instructor based training with software
Certification Oriented content
Hands-on complete Realtime training
Flexible schedule demo's & classes
Live recorded videos access
Study material provided
JOB Assistance

Course completion certificate

Oracle Service Cloud Training - Upcoming Batches

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CHOOSE YOUR OWN COMFORTABLE LEARNING EXPERIENCE

Live Virtual Training

PREFERRED

Self-Paced Learning

Corporate Training

FOR BUSINESS

Oracle Service Cloud Online Training FAQ'S

What is Oracle Service Cloud?

Oracle Service Cloud is a customer service platform used to manage support requests and interactions. It helps organizations deliver efficient and personalized customer service.

Watch Our Training Videos on YouTube

What is Case Management?

Case Management handles customer issues from creation to resolution. It ensures proper tracking, assignment, and timely closure of service requests.

What is a Knowledge Base?

A Knowledge Base is a collection of help articles and FAQs used to assist customers. It improves self-service and reduces support workload.

What is omnichannel support?

Omnichannel support allows handling customer interactions across multiple channels like chat, email, and social media. It ensures a seamless customer experience.

What is workflow automation in Service Cloud?

Workflow automation automates tasks like case routing and escalation. It improves efficiency and reduces manual effort in customer support processes.

Reviews

    
 
 
         
   Tharak 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent Experience. I would Recommend others to Join this course Oracle OTM & GTM.
  
 
        
   S I V A ROCK 
 
 
 
 Trustindex verifies that the original source of the review is Google. I recently completed the Oracle 19c DBA course at VISWA Online Trainings, and it was an excellent learning experience. The trainer explained every topic clearly with real-time examples and practical sessions. The hands-on labs helped me gain confidence in database administration. I highly recommend this course to anyone who wants to build a career as an Oracle DBA.
  
 
        
   Nikil 
 
 
 
 Trustindex verifies that the original source of the review is Google. The course was very well structured. I have taken Weblogic Admin Training. My learning journey was excellent at VISWA Online Trainings!
  
 
        
   Monica Benny 
 
 
 
 Trustindex verifies that the original source of the review is Google. I recently completed the Oracle Analytics Cloud (OAC) and Fusion Data Intelligence (FDI) training program with Viswa Training, and it has been an exceptional learning experience from start to finish.

The entire journey was well-supported. Chaithanya was extremely responsive, ensuring seamless coordination and assistance throughout the learning process.

The instructor brought a high level of expertise and depth to the classroom. Their extensive knowledge of the subject matter made complex analytical concepts easy to grasp and highly applicable to real-world scenarios.

Thanks to this structured curriculum and expert instruction, I now have a robust, comprehensive understanding of Oracle Analytics Cloud technology. Highly recommended for anyone looking to upskill in enterprise analytics!
  
 
        
   Manoj 
 
 
 
 Trustindex verifies that the original source of the review is Google. Oracle FDI Training....
Very good instructor. The instructor is well experienced and has clarity about the topics. He is very welcoming about new topics and suggestions. Also, Chaitanya/Viswa trainings is very accommodating about our availability. I would recommend Mahesh as FDI instructor and Viswa institute for professional trainings.
  
 
        
   A Ravi 
 
 
 
 Trustindex verifies that the original source of the review is Google. Good training with knowledgeable instructors and well-organized content. I would appreciate more practical sessions and assignments. Overall, a great learning experience.
  
 
        
   Venkat Nune 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent teaching here, Administrative also very Good
  
 
        
   Nandini Pillipaka 
 
 
 
 Trustindex verifies that the original source of the review is Google. I got a job, just wanted to take a moment to thank you for the great training sessions you've provided. Your expertise and knowledge of the subject matter has been invaluable in helping me to understand and apply what I've learned. I got a good package.☺️
Thank you very much for a great training session. The program was enjoyable, and I learned a lot from it. You're the best trainer that I've ever worked with. Thank you Thank you so much aditya sir 🙏☺️☺️ I cleared my certification . Thank you so much from your wonderful supporting.
  
 
        
   krishna reddy 
 
 
 
 Trustindex verifies that the original source of the review is Google. Thanks to the knowledgable & approachable trainers of Viswa Technologies, the course helped me get promoted to Data Analyst from Quality Analyst with a 50% hike in salary!

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