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Oracle Service Cloud Certification Training
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About Course
🌐 Oracle Service Cloud Online Training
Oracle Service Cloud (part of Oracle CX Cloud) is a comprehensive customer service and support platform from Oracle that helps organizations deliver exceptional customer experiences across multiple channels. It enables case management, knowledge base, chat support, and automation to improve service efficiency. Professionals skilled in Oracle Service Cloud are in high demand for roles in customer support, CRM consulting, and service operations.
This course provides in-depth, hands-on experience in managing service requests, configuring workflows, automating support processes, and improving customer engagement using Oracle Service Cloud.
🚀 Its Core Capabilities Include:
Case Management:
Manage customer service requests from creation to resolution.
Omnichannel Support:
Handle support via chat, email, web, and social media.
Knowledge Base:
Create and manage FAQs and help articles.
Automation & Workflows:
Automate ticket routing, responses, and approvals.
Service Analytics:
Track performance and improve customer support.
Chat & Self-Service:
Enable live chat and customer self-service portals.
Integration with CRM:
Connect with sales and customer data systems.
📍 Bonus: Certification Tracks
- Oracle Service Cloud Associate Certification
- Oracle Service Cloud Developer Certification
- Oracle Service Cloud Application Developer Certification
- Oracle Service Cloud Expert Certification (Viswa Online Trainings)
Oracle Service Cloud Training Course Syllabus
1)Introduction
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2)service request life cycle
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3)Milestones
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4)queues
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5)Action plans
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6)Email Integration
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7)Groovy
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8)BI and OTBI reports
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Oracle Service Cloud Course Key Features
- Live Instructor based training with software
- Certification Oriented content
- Hands-on complete Realtime training
- Flexible schedule demo's & classes
- Live recorded videos access
- Study material provided
- JOB Assistance
Course completion certificate
Oracle Service Cloud Training - Upcoming Batches
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CHOOSE YOUR OWN COMFORTABLE LEARNING EXPERIENCE
Live Virtual Training
- Schedule your sessions at your comfortable with timings
- Instructor-Led training real time projects
- Certification Guidance
PREFERRED
Self-Paced Learning
- Complete set of live-online training session recorded videos.
- Learn technology at your own pace.
- Get access for lifetime.
Corporate Training
- Learn as a full day schedule with discussions, exercises.
- Practical use cases.
- Design your own syllabus based
FOR BUSINESS
Oracle Service Cloud Online Training FAQ'S
What is Oracle Service Cloud?
- Oracle Service Cloud is a customer service platform used to manage support requests and interactions. It helps organizations deliver efficient and personalized customer service.
What is Case Management?
Case Management handles customer issues from creation to resolution. It ensures proper tracking, assignment, and timely closure of service requests.
What is a Knowledge Base?
- A Knowledge Base is a collection of help articles and FAQs used to assist customers. It improves self-service and reduces support workload.
What is omnichannel support?
Omnichannel support allows handling customer interactions across multiple channels like chat, email, and social media. It ensures a seamless customer experience.
What is workflow automation in Service Cloud?
Workflow automation automates tasks like case routing and escalation. It improves efficiency and reduces manual effort in customer support processes.
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