SAP C4C (Cloud for Customer) Certification Training

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4627 Reviews 4.9

Learners : 1080

Duration:  30 Days

About Course

To increase customer satisfaction in the cutthroat market of today, it’s critical to align your sales, marketing, and service business lines. Designing an affordable, comprehensive solution that aids a company in achieving its goals and satisfying client needs in a flexible environment is also crucial. One of the most important SAP solutions for managing client relationships is SAP Cloud for client (C4C), a cloud-based platform for effectively managing customer sales, customer care, and marketing operations. Enroll right away to get certified.

SAP C4C (Cloud for Customer) Training Course Syllabus

SAP C4C Introduction

✔ Overview of SAP C4C and its features
✔ System Architecture
✔ IDE Introduction and Setup
✔ Functional Capabilities of SAP Cloud for Customer
✔ Navigation and user interface of SAP C4C
✔ Introduction to the Sales Module
✔ Introduction to the Service Module
✔ Introduction to the Marketing module
✔ Introduction to the Analytics Module
✔ Data management and integration with SAP C4C
✔ Customization and configuration of SAP C4C
✔ Application Development-First Application
✔ SAP C4C implementation and adoption
✔ SAP C4C roadmap

SAP Hybris Cloud for Customer Project Implementation C4C 10

✔ Working with SAP Hybris Cloud for Customer
✔ User and Business Role Management
✔ Notification and Workflow
✔ Preparing for Go-Live
✔ Territory Management
✔ Personalization and Extensibility
✔ Solution Walkthrough and Test Plans
✔ Organization Structure
✔ Product and Price Lists
✔ Data Migration and Integration
✔ Analytics Framework

Setting up the organizational Model

✔ Organization Model – How is it useful?
✔ Organization Model – Building Blocks and Functions


✔ Describing Integration with Microsoft Outlook
✔ Describing Integration with FSM
✔ Describing Integration Scenarios with CRM and ECC
✔ Describing the Benefits of Integration with Social Media

Organizational management

✔ Define Division
✔ Create Employee
✔ Define the Distribution Channel
✔ Assign an employee to org structure
✔ Create Org Structure

UI Configuration

✔ Hide Field
✔ Make Field Visible
✔ Create New Field
✔ Mashup

Lead and opportunity management

✔ Capturing leads
✔ Lead qualification and assignment
✔ Tracking and reporting on leads
✔ Creating and tracking opportunities
✔ Sales processes
✔ Sales quotes
✔ Account and Contact Management
✔ Product and Price List Management
✔ Managing product catalogs
✔ Forecasting and Reporting
✔ Creating and maintaining sales forecasts
✔ Creating and customizing reports to track sales progress
✔ Account and contact management

Integration Process of Sales & Service
  • Account 360 Overview
  • External Pricing Produces Real-Time Price Request
  • Opportunity with Customer Quote Processing in ERP
  • Creation of Ticket Follow-Up Document in SAP ERP
SAP C4C - Data Migration

✔ SAP C4C – Creating Workflow Rule
✔ SAP C4C – Performing Data Migration
✔ SAP C4C – Retail

SAP C4C Sales, Service, Marketing, and Analytics modules

✔ Sales Module
✔ Service Module
✔ Marketing Module
✔ Analytics Module

Live Instructor Based Training With Software
Lifetime access and 24×7 support
Certification Oriented content
Hands-On complete Real-time training
Get a certificate on course completion
Flexible Schedules
Live Recorded Videos Access
Study Material Provided

SAP C4C (Cloud for Customer) Training - Upcoming Batches

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Live Virtual Training

  • Schedule your sessions at your comfortable timings.
  • Instructor-led training, Real-time projects
  • Certification Guidance.

Self-Paced Learning

  • Complete set of live-online training sessions recorded videos.
  • Learn technology at your own pace.
  • Get access for lifetime.

Corporate Training

  • Learn As A Full Day Schedule With Discussions, Exercises,
  • Practical Use Cases
  • Design Your Own Syllabus Based
For Business

SAP C4C (Cloud for Customer) Training FAQ'S

What is SAP C4C solution? Explain key objectives?

SAP Cloud for the Client One of the most important SAP solutions for managing client relationships is C4C, a cloud-based system for effectively managing customer sales, customer support, and marketing activities.

Following are the key objectives of SAP Cloud for Customer C4C −

  • Relationships
  • Collaboration
  • Insight
  • Business Processes
What is C4C Technical?

The latest client-centric enterprise cloud solution created and provided for free by SAP for customer engagement and relationship management is called SAP C4C Technical, also known as SAP Cloud for Client.

What’s Adaptation In C4c?

It consists of customizations made to the Silverlight UI screen by C4C directors. An associate in nursing administrator will restrict a user’s ability to customise his or her screen and attempt to do so for every user, etc. This process is known as adaptation.

What’s A Key Figure In Sap C4c Reporting?

In the report, critical numbers are described as key performance indicators. By using specific or computed key figures, you can further tailor the information displayed in key figures.

A restricted key figure is one that is developed for comparison metrics and is limited to a nominative characteristic worth.

A computed important figure is highlighted in C4C news because it involves formulas or calculation rules. A computed key figure is frequently made using already-existing key figures in the selected knowledge source.

What’s the employment Of Business Roles In C4c?

You can create business roles and assign them to operational centers to carry out their respective duties. Business roles are frequently defined to help standardize system access and enable you to predefine access privileges in the form of a guide, allowing you to allocate them to numerous business users that carry out related business operations.

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