SAP C4C (Cloud for Customer) Certification Training
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About Course
To increase customer satisfaction in the cutthroat market of today, it’s critical to align your sales, marketing, and service business lines. Designing an affordable, comprehensive solution that aids a company in achieving its goals and satisfying client needs in a flexible environment is also crucial. One of the most important SAP solutions for managing client relationships is SAP Cloud for client (C4C), a cloud-based platform for effectively managing customer sales, customer care, and marketing operations. Enroll right away to get certified.
SAP C4C (Cloud for Customer) Training Course Syllabus
✔ Overview of SAP C4C and its features
✔ System Architecture
✔ IDE Introduction and Setup
✔ Functional Capabilities of SAP Cloud for Customer
✔ Navigation and user interface of SAP C4C
✔ Introduction to the Sales Module
✔ Introduction to the Service Module
✔ Introduction to the Marketing module
✔ Introduction to the Analytics Module
✔ Data management and integration with SAP C4C
✔ Customization and configuration of SAP C4C
✔ Application Development-First Application
✔ SAP C4C implementation and adoption
✔ SAP C4C roadmap
✔ Working with SAP Hybris Cloud for Customer
✔ User and Business Role Management
✔ Notification and Workflow
✔ Preparing for Go-Live
✔ Territory Management
✔ Personalization and Extensibility
✔ Solution Walkthrough and Test Plans
✔ Organization Structure
✔ Product and Price Lists
✔ Data Migration and Integration
✔ Analytics Framework
✔ Organization Model – How is it useful?
✔ Organization Model – Building Blocks and Functions
✔ Describing Integration with Microsoft Outlook
✔ Describing Integration with FSM
✔ Describing Integration Scenarios with CRM and ECC
✔ Describing the Benefits of Integration with Social Media
✔ Define Division
✔ Create Employee
✔ Define the Distribution Channel
✔ Assign an employee to org structure
✔ Create Org Structure
✔ Hide Field
✔ Make Field Visible
✔ Create New Field
✔ Mashup
✔ Capturing leads
✔ Lead qualification and assignment
✔ Tracking and reporting on leads
✔ Creating and tracking opportunities
✔ Sales processes
✔ Sales quotes
✔ Account and Contact Management
✔ Product and Price List Management
✔ Managing product catalogs
✔ Forecasting and Reporting
✔ Creating and maintaining sales forecasts
✔ Creating and customizing reports to track sales progress
✔ Account and contact management
- Account 360 Overview
- External Pricing Produces Real-Time Price Request
- Opportunity with Customer Quote Processing in ERP
- Creation of Ticket Follow-Up Document in SAP ERP
✔ SAP C4C – Creating Workflow Rule
✔ SAP C4C – Performing Data Migration
✔ SAP C4C – Retail
✔ Sales Module
✔ Service Module
✔ Marketing Module
✔ Analytics Module
| Live Instructor Based Training With Software |
| Lifetime access and 24×7 support |
| Certification Oriented content |
| Hands-On complete Real-time training |
| Get a certificate on course completion |
| Flexible Schedules |
| Live Recorded Videos Access |
| Study Material Provided |
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SAP C4C (Cloud for Customer) Training FAQ'S
SAP Cloud for the Client One of the most important SAP solutions for managing client relationships is C4C, a cloud-based system for effectively managing customer sales, customer support, and marketing activities.
Following are the key objectives of SAP Cloud for Customer C4C −
- Relationships
- Collaboration
- Insight
- Business Processes
The latest client-centric enterprise cloud solution created and provided for free by SAP for customer engagement and relationship management is called SAP C4C Technical, also known as SAP Cloud for Client.
It consists of customizations made to the Silverlight UI screen by C4C directors. An associate in nursing administrator will restrict a user’s ability to customise his or her screen and attempt to do so for every user, etc. This process is known as adaptation.
In the report, critical numbers are described as key performance indicators. By using specific or computed key figures, you can further tailor the information displayed in key figures.
A restricted key figure is one that is developed for comparison metrics and is limited to a nominative characteristic worth.
A computed important figure is highlighted in C4C news because it involves formulas or calculation rules. A computed key figure is frequently made using already-existing key figures in the selected knowledge source.
You can create business roles and assign them to operational centers to carry out their respective duties. Business roles are frequently defined to help standardize system access and enable you to predefine access privileges in the form of a guide, allowing you to allocate them to numerous business users that carry out related business operations.
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