SAP CRM (Customer Relationship Management) Certification Training
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Learners : 1080
About Course
Our SAP CRM (Customer Relationship Management) Online Training is a state-of-the-art solution created to assist businesses in revolutionizing the way they handle customer interactions, making it simpler to develop relationships, provide personalized customer experiences, increase efficiency, optimize sales and marketing strategies, and maintain market competitiveness. Enroll right away to get certified.
SAP CRM Training Course Syllabus
✔ Business Partner
✔ Business categories
✔ BP Roles & Grouping, BP Relationships
✔ Business partner Hierarchy
✔ Organizational Management
✔ Organizational Model, Org Determination
✔ Territory Management
✔ Territory Hierarchy Levels
✔ Product Master
✔ Attributes & Set Type, Hierarchies & Categories,
✔ Product types, Maintain Products
✔ Transactional Processing
✔ Business Transactions
✔ Item Category
✔ Activity Management
✔ Business Activities
✔ Partner Processing
✔ Partner Functions, Access Sequence, Determination Procedure
✔ Actions
✔ Action Profile, Conditions
✔ Pricing
✔ Condition Techniques and condition types
✔ Billing
✔ Billing Unit, Billing Type, Billing Document
✔ Easy Enhancement Work Bench
✔ UI concepts and UI V’s SAP GUI
✔ Business roles
✔ Authorization roles
✔ Navigation bar profile
✔ Work center link group
✔ Direct links and logical links
✔ Enhancing the existing business roles
✔ Linking business role to org model
✔ Transaction launcher
✔ Marketing Planner & Campaign Management
✔ Marketing Calendar
✔ Personalized Mail Forms
✔ Segment Builder
✔ Customer Segmentation, Attribute List, Info sets
✔ Product Proposals
✔ Campaign Automation
✔ External List Management
✔ Lead Management
✔ Lead Questionnaire
✔ Opportunity Management
✔ Copying Controls
✔ Sales Cycle, Tools – Buying Center & Sales Agent
✔ Quotation management
✔ Order Management
✔ Special functions in the quotation and order management
✔ Contract management
✔ Rebate management
✔ Installed Base management
✔ Installed Categories
✔ IB Components
✔ Objects, Object Family
✔ Assign Object Family to IB Category
✔ Service agreements and service contracts
✔ Service plans, SLA Profiles and Response and Availability Times
✔ Service order management
✔ Complaints and Returns
✔ Warranty claims
✔ Agent Function and Processing IC
✔ Agent Inbox
✔ IC Web Client Profile
✔ IC Web Clint Functions
✔ IC Manager Portal
✔ Communication Architecture
✔ Rule policies like ERMS and IDI (Intent-Driven Interaction)
✔ Launch Script
✔ Broad cast massage
✔ Alerts
✔ Middleware overview
✔ Administration Console
✔ Business Objects
✔ Customizing Objects
✔ Condition Objects
✔ B Doc Modeler, B Doc Messages
✔ Replication & Realignment
✔ B Doc Types,
✔ Initial data load, Delta load & Synchronization
✔ Queue registration
✔ Error Handling and Monitoring
✔ INTEGRATION BETWEEN R/3 & CRM
| Live Instructor Based Training With Software |
| Lifetime access and 24×7 support |
| Certification Oriented content |
| Hands-On complete Real-time training |
| Get a certificate on course completion |
| Flexible Schedules |
| Live Recorded Videos Access |
| Study Material Provided |
SAP CRM Training - Upcoming Batches
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CHOOSE YOUR OWN COMFORTABLE LEARNING EXPERIENCE
Live Virtual Training
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Schedule your sessions at your comfortable timings.
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Instructor-led training, Real-time projects
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Certification Guidance.
Self-Paced Learning
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Complete set of live-online training sessions recorded videos.
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Learn technology at your own pace.
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Get access for lifetime.
Corporate Training
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Learn As A Full Day Schedule With Discussions, Exercises,
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Practical Use Cases
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Design Your Own Syllabus Based
SAP CRM Training FAQ'S
Customer relationship management, or SAP CRM, is a piece of software that SAP offers to facilitate comprehensive customer service. Invoicing, delivery, decision-making, accounts receivable, and other tasks are handled by it.
Master Data in SAP CRM is the fundamental client information that may be exchanged between other modules.
Information from customer visits or phone calls can be recorded and updated in the activity journal.
By learning through VISWA Online Trainings, advance in your job.
The item category for quotations is AGN, while the typical transaction type is AG.
The partner function, as its name suggests, describes the company and individuals with whom any type of business transaction is conducted. Information about partners includes things like
- Sold to party
- Ship to party
- Bill to party
- Payer
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