SAP CRM (Customer Relationship Management) Certification Training

✔ Business Partner
✔ Business categories
✔ BP Roles & Grouping, BP Relationships
✔ Business partner Hierarchy
✔ Organizational Management
✔ Organizational Model, Org Determination
✔ Territory Management
✔ Territory Hierarchy Levels
✔ Product Master
✔ Attributes & Set Type, Hierarchies & Categories,
✔ Product types, Maintain Products
✔ Transactional Processing
✔ Business Transactions
✔ Item Category
✔ Activity Management
✔ Business Activities
✔ Partner Processing
✔ Partner Functions, Access Sequence, Determination Procedure
✔ Actions
✔ Action Profile, Conditions
✔ Pricing
✔ Condition Techniques and condition types
✔ Billing
✔ Billing Unit, Billing Type, Billing Document
✔ Easy Enhancement Work Bench

✔ UI concepts and UI V’s SAP GUI
✔ Business roles
✔ Authorization roles
✔ Navigation bar profile
✔ Work center link group
✔ Direct links and logical links
✔ Enhancing the existing business roles
✔ Linking business role to org model
✔ Transaction launcher

✔ Marketing Planner & Campaign Management
✔ Marketing Calendar
✔ Personalized Mail Forms
✔ Segment Builder
✔ Customer Segmentation, Attribute List, Info sets
✔ Product Proposals
✔ Campaign Automation
✔ External List Management
✔ Lead Management
✔ Lead Questionnaire

✔ Opportunity Management
✔ Copying Controls
✔ Sales Cycle, Tools – Buying Center & Sales Agent
✔ Quotation management
✔ Order Management
✔ Special functions in the quotation and order management
✔ Contract management
✔ Rebate management

✔ Installed Base management
✔ Installed Categories
✔ IB Components
✔ Objects, Object Family
✔ Assign Object Family to IB Category
✔ Service agreements and service contracts
✔ Service plans, SLA Profiles and Response and Availability Times
✔ Service order management
✔ Complaints and Returns
✔ Warranty claims

✔ Agent Function and Processing IC
✔ Agent Inbox
✔ IC Web Client Profile
✔ IC Web Clint Functions
✔ IC Manager Portal
✔ Communication Architecture
✔ Rule policies like ERMS and IDI (Intent-Driven Interaction)
✔ Launch Script
✔ Broad cast massage
✔ Alerts

✔ Middleware overview
✔ Administration Console
✔ Business Objects
✔ Customizing Objects
✔ Condition Objects
✔ B Doc Modeler, B Doc Messages
✔ Replication & Realignment
✔ B Doc Types,
✔ Initial data load, Delta load & Synchronization
✔ Queue registration
✔ Error Handling and Monitoring
✔ INTEGRATION BETWEEN R/3 & CRM