✔ Product Offerings
✔ Accessing CRM
✔ Product Competitors
✔ Product Versions

✔ Setting Up Microsoft Dynamics CRM Online Account

✔ Downloading CRM SDK

✔ Understanding CRM Functional Modules
✔ Navigating CRM Work Areas
✔ Sales Module
✔ Marketing Module
✔ Service Management Module
✔ Activity Management
✔ Microsoft Dynamics CRM

✔ What is an Entity?
✔ Creating a New Entity
✔ Creating Records
✔ Accessing Records
✔ Updating Records
✔ Deleting Records

✔ Field Types

✔ Adding Fields on Form

✔ Quick Search
✔ Advanced Search
✔ Saving Custom View

✔ Uses of Web Resources
✔ Types of Web Resources
✔ Accessing Web Resources for Any Entity

✔ Applications of JavaScript in CRM
✔ Xrm.Page Object Model
✔ Collections.
✔ Supported Events in Form Programming
✔ Form Programming Example

✔ Applications of HTML Web Resources
✔ HTML Web Resource Example
✔ Reports
✔ System Reports, Fetch XML,SSRS.

✔ Synchronous/Asynchronous Workflow
✔ Workflow Messages
✔ Workflow Scope
✔ Workflow Steps
✔ Workflow Example
✔ Workflow vs Plugin

✔ Event Framework
✔ Plugin Pipeline Stages
✔ Plugin Messages
✔ Writing Plugin
✔ Signing the Plugin Assembly
✔ Exception Handling in Plugins

✔ Connecting to the Server
✔ Registering the Assembly
✔ Registering the Plugin Plugin
✔ Microsoft Dynamics CRM

✔ IDiscoveryService Web Service
✔ IOrganizationService Web Service
✔ IOrganizationService Web Service Methods
✔ Web Service Example
✔ WebAPI

✔ Types of Solutions
✔ Solution Components
✔ Creating a Solution
✔ Exporting a Solution
✔ Importing a Solution
✔ Conflict Resolution

✔ SSIS/SSRS
✔ SharePoint
✔ WebAPI, WCF
✔ PowerBI
✔ Third-Party integrations.

✔ Customer Portal,
✔ Self service Portal.

✔ Project Services (Module)
✔ Field Services(Module)